Shipping policy
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day.
Shipping & Delivery
We ship internationally via YunExpress. Estimated delivery times:
- United States: 8–15 business days
- Canada / Australia / UK: 10–20 business days
- Rest of World: 12–25 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Tracking
All orders include tracking. You will receive a tracking number via email once your order ships. Tracking updates may take 2–5 business days to appear after the tracking number is issued.
Customs & Duties
International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the buyer. Nullgear has no control over customs processing times or fees.
Lost or Delayed Orders
If your order has not arrived within 30 days of shipping, contact us at support@nullgear.co and we will investigate and resolve the issue.
Contact
For any shipping questions, reach out at support@nullgear.co and we'll respond within 1–2 business days.